Facilities Coordinator

2 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $40,000 - $50,000

Job Overview

As an assistant facilities manager, you will play a vital role in ensuring the smooth operation of our leisure centre. Your exceptional customer service skills and attention to detail will make a significant difference in creating a safe and engaging environment for our members and guests.

  • Deliver Exceptional Front-Line Customer Service: Engage with members and guests, responding to enquiries and membership administration with a smile.
  • Assist in Daily Facility Operations: Support our team in managing bookings, class setup, and resident events, ensuring seamless transitions and timely completion of tasks.
  • Maintain Accurate Records: Keep track of memberships, payments, and community engagement with precision and accuracy.
  • Ensure Workplace Safety: Maintain compliance with health and safety policies, reporting incidents as required and taking proactive steps to prevent accidents.
  • Support Facility Management: Collaborate with the manager to coordinate contractors, service providers, and maintenance schedules, ensuring that all aspects of facility operations run smoothly.
  • Promote Centre Activities: Share information about our programs and activities with the community, encouraging participation and fostering a sense of belonging.

Key Skills and Attributes:

  • Customer Service Expertise: Deliver exceptional experiences through effective communication, active listening, and empathy.
  • Administrative Excellence: Manage administrative tasks with precision and attention to detail, meeting deadlines and exceeding expectations.
  • Technical Proficiency: Stay up-to-date with Microsoft 365 and booking/payment systems, leveraging your knowledge to streamline processes and enhance efficiency.
  • Teamwork and Flexibility: Work collaboratively with the team, being adaptable and flexible to meet changing needs and priorities.
  • Knowledge and Qualifications: Possess relevant qualifications and experience in administration, customer service, or facility operations (community or leisure centre experience desirable).
  • Compliance and Certification: Hold current First Aid and CPR certification (or willingness to obtain) and a Working with Children Check (Blue Card) desirable.

About Us:

We are dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about creating safe, clean, and engaging environments that foster connections and build strong communities.

Why Choose Us:

At our organisation, we value our employees and offer a range of benefits, including gym membership and opportunities for professional growth and development. If you are a motivated and enthusiastic individual who shares our vision for exceptional customer service and operational excellence, we would love to hear from you

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