Optimisation Lead

2 weeks ago


Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking a highly motivated and experienced Optimisation Lead to join our Claims team at the Royal Automobile Association of South Australia. As a key member of our team, you will be responsible for leading the optimisation of service delivery across our Claims teams to ensure an exceptional member and staff experience.

Key Responsibilities
  • Develop and implement process improvements to enhance claims operations and member experience
  • Analyse performance metrics to identify opportunities for improvement and develop strategies to address them
  • Collaborate with stakeholders across the organisation to ensure effective change management and adoption of new processes
  • Lead the development of process and procedures to ensure claims operations run efficiently and effectively
Requirements
  • Proven experience in process improvement and change management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritise multiple tasks
  • Knowledge of LEAN Six Sigma improvement tools and techniques
About Us

The Royal Automobile Association of South Australia is a leading provider of motor, home, and travel services to over 820,000 members. We are committed to delivering exceptional service and value to our members and are seeking a talented and motivated individual to join our team.

We offer a range of benefits, including flexible work arrangements, ongoing training and development opportunities, and a comprehensive employee benefits program.


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