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Principal Customer Success Strategist

2 months ago

Perth, Western Australia Sense Recruitment Full time
About the Role

We're seeking a seasoned professional to lead our customer success efforts as a Principal Customer Success Specialist. As a key member of our team, you'll be responsible for ensuring our clients have a seamless experience with our Care Management software.

Key Responsibilities
  • Develop and execute customer success strategies to drive business growth and retention.
  • Manage large-scale ERP implementations, including solutioning, requirements gathering, and training.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences.
  • Conduct thorough needs assessments and develop tailored solutions to meet client needs.
  • Provide expert guidance on best practices and industry trends to clients.
Requirements
  • 3-5+ years of experience in ERP software implementations, with a focus on customer success.
  • Proven track record of managing complex projects and delivering results.
  • Strong commercial acumen and ability to understand contracts and implementation methodologies.
  • Excellent stakeholder management and customer-facing skills.
  • A proactive, resourceful approach and a passion for continuous learning.
What We Offer

As a Principal Customer Success Specialist, you'll have the opportunity to make a meaningful impact on our clients' businesses and contribute to the growth and success of our organization. You'll be part of a dynamic team that values expertise, innovation, and collaboration.

We're committed to providing a supportive and inclusive work environment that fosters professional growth and development. If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.