Customer Service Representative for Australia Post

6 days ago


Wodonga, Victoria, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a highly skilled Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately and efficiently
  • Process identity services transactions, including Australian Passport Interviews
  • Promote and upsell our products and services to customers
  • Assist with administrative duties, such as stocktaking and record maintenance

Requirements:

  • Previous experience in customer service and/or cash handling
  • Ability to lift up to 16kgs of mail regularly and stand for shift duration

What We Offer:

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. If you have a passion for delivering exceptional customer service and sales experiences, we encourage you to apply for this exciting opportunity.



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