Customer Experience Representative

2 months ago


Wodonga, Victoria, Australia Aligned Leisure Full time
About Aligned Leisure

Aligned Leisure is a dynamic organization that operates 32 leisure centres, community stadiums, pools, gyms, theatres, and other facilities throughout Victoria and New South Wales. Our company is committed to developing our people in a supportive environment, where culture is paramount.

Customer Experience Officer Role

We are seeking a Customer Experience Officer to deliver exceptional service quality that exceeds customer expectations in every transaction. As a frontline staff member, you will be responsible for building quality relationships with facility users, understanding their unique needs, and matching them with our programs and services.

Key Responsibilities
  • Provide outstanding service and support to customers at the front desk of our facilities.
  • Proactively address customer enquiries, ensuring suitable outcomes are provided.
  • Identify upsell and cross-sell opportunities based on individual customer needs.
  • Perform administrative duties as required for a successful frontline function.
  • Maintain exceptional self and workspace presentation.
Essential Qualifications and Experience
  • Experience in delivering exceptional customer service.
  • First Aid and CPR Certificate.
  • Working with Children Check.
Personal Attributes
  • Customer-focused.
  • Enjoys selling memberships, swimming lessons, and other services to prospective members.
  • Understands and enjoys the leisure industry and is motivated to serve Aligned Leisure.
  • Relentless in their approach to sales and service.


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