Customer Experience Representative
2 months ago
Aligned Leisure is a dynamic organization that operates 32 leisure centres, community stadiums, pools, gyms, theatres, and other facilities throughout Victoria and New South Wales. Our company is committed to developing our people in a supportive environment, where culture is paramount.
Customer Experience Officer RoleWe are seeking a Customer Experience Officer to deliver exceptional service quality that exceeds customer expectations in every transaction. As a frontline staff member, you will be responsible for building quality relationships with facility users, understanding their unique needs, and matching them with our programs and services.
Key Responsibilities- Provide outstanding service and support to customers at the front desk of our facilities.
- Proactively address customer enquiries, ensuring suitable outcomes are provided.
- Identify upsell and cross-sell opportunities based on individual customer needs.
- Perform administrative duties as required for a successful frontline function.
- Maintain exceptional self and workspace presentation.
- Experience in delivering exceptional customer service.
- First Aid and CPR Certificate.
- Working with Children Check.
- Customer-focused.
- Enjoys selling memberships, swimming lessons, and other services to prospective members.
- Understands and enjoys the leisure industry and is motivated to serve Aligned Leisure.
- Relentless in their approach to sales and service.
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Customer Experience Representative
1 month ago
Wodonga, Victoria, Australia Aligned Leisure Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Officer. As a key member of our team, you will be responsible for delivering exceptional service to our customers, exceeding their expectations, and building strong relationships.Key ResponsibilitiesProvide exceptional customer service,...
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Customer Experience Representative
2 months ago
Wodonga, Victoria, Australia Aligned Leisure Full timeAbout Aligned LeisureAligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums,...
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Customer Experience Representative
2 months ago
Wodonga, Victoria, Australia Aligned Leisure Full time{"title": "Customer Experience Officer", "description": "About Aligned LeisureAligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure...
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