Unified Communications Services Engineer
3 weeks ago
This is an exciting opportunity to join our Infrastructure Practice as a Unified Communications Services Engineer. As a key contributor to our team, you will play a crucial role in ensuring the reliability and delivery of our Unified Communication capabilities and services.
Key Responsibilities- Design, build, deploy, and support Amazon Connect for our Contact Centre and business.
- Drive the continuous improvement of Unified Communication Capabilities and Services in alignment with our Technology & Transformation (T&T) and Infrastructure Practice strategy and strategic objectives.
- Provide level 2 & 3 support for voice & video communications across multiple sites.
- Build effective working relationships with the business and various cross-functional teams to manage the platform effectively and better enable end users.
We are looking for a highly skilled and experienced professional with a strong background in Telecommunications and network operations. You will have experience with Amazon Connect for Contact Centre and a proven track record of managing complex telecommunication environments.
You will have excellent communication and teamwork skills, with the ability to influence and support your Leader with decisions regarding sequencing, technical design, and investment.
What We OfferWe offer a dynamic and supportive work environment, with opportunities for ongoing development and growth. You will have access to a range of benefits, including flexible work options, a hybrid model with a minimum of two days in a local Head Office per week, and the potential for a portion of education fees to be reimbursed by the bank.
We are committed to diversity and inclusion, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
About Bendigo and Adelaide BankWe are one of Australia's most trusted brands, with a purpose to feed into the prosperity of our customers and communities, not off it. We are a wonderful team of people who are passionate about delivering exceptional service and making a positive impact in our communities.
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