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Unified Communications Services Engineer

1 month ago

Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

This is an exciting opportunity to join our Infrastructure Practice as a Unified Communications Services Engineer. As a key contributor to our team, you will play a crucial role in ensuring the reliability and maintenance of our Unified Communication capabilities and Operational services.

Key Responsibilities
  • Design, build, deploy, and support Amazon Connect for our Contact Centre and business.
  • Drive the continuous improvement of Unified Communication Capabilities and Services in alignment with our Technology & Transformation (T&T) and Infrastructure Practice strategy and strategic objectives.
  • Provide level 2 & 3 support for voice & video communications across multiple sites.
  • Build effective working relationships with the business and various cross-functional teams to manage the platform effectively and better enable end users.
About You

We are looking for a highly skilled and experienced professional with a strong background in Telecommunications and network operations. You will have experience with Amazon Connect for Contact Centre and a proven track record of managing complex telecommunication environments.

Key qualifications include:

  • Experience of SIP Protocol, Networking, and telephony systems > supporting and maintaining CCaaS and UCaaS CX Platforms (Amazon Connect).
  • Proven experience and knowledge of IT Technology and Infrastructure.
  • Demonstrated experience and understanding in managing a complex telecommunication environment.
  • Knowledge of VoIP protocols and SIP trunking technologies.
  • Experience with DevOps engineering - Python, Lambda, Terraform, React.
  • Excellent communication and teamwork skills.
About Us

Bendigo and Adelaide Bank is a leading Australian bank with a strong commitment to customer service and community involvement. We offer a range of benefits, including flexible work options, a hybrid model with a minimum of two days in a local Head Office per week, and opportunities for ongoing development and education.

We believe in the importance of diversity and inclusion, and we actively encourage applications from candidates who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.