Unified Communications Services Engineer
1 month ago
**About the Role**
This role sits within our Infrastructure Practice, responsible for building, maintaining, and supporting hardware and software solutions in a secure and cost-effective manner.
As a Unified Communications Services Engineer, you will be a key contributor to ensuring the reliability and delivery of Unified Communication capabilities and Operational services in accordance with Business expectations and Service Level agreements.
You will drive the continuous improvement of Unified Communication Capabilities and Services in alignment with the Technology & Transformation (T&T) and Infrastructure Practice strategy and strategic objectives.
**Key Responsibilities**
- Design, build, deploy, and support Amazon Connect for our Contact Centre and business.
- Focus on business projects and strategic roadmap items aligned to the service.
- Influence and support your Leader with decisions regarding sequencing, technical design, and investment.
- Provide level 2 & 3 support for voice & video communications across multiple sites.
- Build effective working relationships with the business and various cross-functional teams.
**Requirements**
- Commercial experience in Telecommunications and network operations.
- Experience with Amazon Connect for Contact Centre.
- Experience with Microsoft Teams Calling is an advantage.
- Experience of SIP Protocol, Networking, and telephony systems.
- Proven experience and knowledge of IT Technology and Infrastructure.
- Demonstrated experience and understanding in managing a complex telecommunication environment.
- Knowledge of VoIP protocols and SIP trunking technologies.
- Experience in DevOps engineering.
- Excellent communication and teamwork skills.
**About Bendigo Bank**
We are Australia's most trusted retail bank, with over 7,000 employees. Our purpose is to feed into the prosperity of our customers and communities, not off it. We are one of Australia's most trusted brands, and we believe a diverse workforce supported by an inclusive culture is central to our success.
We offer flexible work options, a hybrid model with a minimum of two days in a local Head Office per week, and a range of benefits, including ongoing development opportunities and a wellness program.
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