Senior Credit Analyst

2 weeks ago


Melbourne, Victoria, Australia AGL Full time

About the Role:

The Revenue Protection team at AGL has an exciting opportunity for a Functional Analyst to join their team as a Disconnections specialist. As a key member of the team, you will be responsible for optimizing processes within the UEC, disconnections, and reconnection functions to deliver strategic objectives around targets, commercials, and compliance.

Key Responsibilities:

  • Conduct root cause analysis and resolution of operational issues, incidents, and trends, and identify and deliver improvement opportunities.
  • Manage internal and external stakeholders to maximize outcomes, including networks & distributors, service, sales, billing, onshore agents, and offshore BPO teams.
  • Implement debt performance initiatives based on analytical insights that impact positively on the debt book and customer experience.
  • Execute performance strategies across the portfolio to continuously improve debt and revenue performance.
  • Build and own expertise and technical knowledge of disconnections in the market, relationships, and participants to increase capability within the team.

Requirements:

  • Strong analytical and reporting skills with a focus on detail.
  • Process knowledge in credit management and collections, particularly within the energy industry.
  • Experience in SAP ISU/CRM or similar ERP platform preferred.
  • Ability to utilize SQL for data management and analytics.
  • High-quality written and verbal communication.
  • Proven experience as a business/operational analyst in similar or related businesses.

What We Offer:

  • Flexible working options, including hybrid work.
  • Discounts on energy, telcos, and solar plans.
  • Participation in Energise, our reward and recognition program.
  • Access to 20 weeks of paid parental leave for the primary carer.
  • Access to an additional week of recharge leave per year.


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