Senior Credit Analyst
2 weeks ago
About the Role:
The Revenue Protection team at AGL has an exciting opportunity for a Functional Analyst to join their team as a Disconnections specialist. As a key member of the team, you will be responsible for optimizing processes within the UEC, disconnections, and reconnection functions to deliver strategic objectives around targets, commercials, and compliance.
Key Responsibilities:
- Conduct root cause analysis and resolution of operational issues, incidents, and trends, and identify and deliver improvement opportunities.
- Manage internal and external stakeholders to maximize outcomes, including networks & distributors, service, sales, billing, onshore agents, and offshore BPO teams.
- Implement debt performance initiatives based on analytical insights that impact positively on the debt book and customer experience.
- Execute performance strategies across the portfolio to continuously improve debt and revenue performance.
- Build and own expertise and technical knowledge of disconnections in the market, relationships, and participants to increase capability within the team.
Requirements:
- Strong analytical and reporting skills with a focus on detail.
- Process knowledge in credit management and collections, particularly within the energy industry.
- Experience in SAP ISU/CRM or similar ERP platform preferred.
- Ability to utilize SQL for data management and analytics.
- High-quality written and verbal communication.
- Proven experience as a business/operational analyst in similar or related businesses.
What We Offer:
- Flexible working options, including hybrid work.
- Discounts on energy, telcos, and solar plans.
- Participation in Energise, our reward and recognition program.
- Access to 20 weeks of paid parental leave for the primary carer.
- Access to an additional week of recharge leave per year.
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