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About ATSICHS Brisbane: We are a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.
We are a member of the Institute for Urban Indigenous Health (IUIH).
About The RoleThis is an entry point role with potential for further growth and development. As a patient's first point of contact at one of our medical clinics, you will be required to ensure the patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting.
You should NOT hold a Certificate III to be eligible for this position. Overall, you will be responsible for attending to all phone calls and messages in accordance with the ATSICHS Triage process, booking of appointments using the MMex system, maintaining specialist calendars, ensuring all correspondence related to GP referrals is scanned and filed in the appropriate patient chart and ensuring that confidentiality is observed at all times when dealing with patient information.
Duties- First point of contact meet and greet clients.
- Attend to all phone calls and messages in accordance with the ATSICHS Triage process.
- Booking of appointments using the MMex system.
- Maintain specialist calendars.
- Ensure all correspondence related to GP referrals is scanned and filed in the appropriate patient chart.
- Ensure that confidentiality is observed at all times when dealing with patient information.
Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive team that will help you grow personally and professionally.
This is an opportunity to contribute to the bettering of indigenous health. You will have access to great career development opportunities and much more
Requirements- Must identify as an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld).
- Willingness and ability to undertake at a minimum a Certificate III Business Administration.
- The ability to work independently, under guidance or direction and within a multi-disciplinary team.
- Previous experience in working with culturally diverse people.
- An ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People.
- Sound knowledge of Microsoft Suite Applications.
- Current and valid National Police Check.
If you're passionate about making a difference in the lives of Aboriginal and Torres Strait Islander people, please submit your application following the links on the recruitment page. Interviews will be conducted as applications are received.
