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Technology Service Delivery Specialist
3 weeks ago
Ensure seamless delivery of technology services by coordinating with internal teams and stakeholders.
- Monitor service performance to align with established SLAs.
- Resolves service delivery issues promptly through collaborative efforts with cross-functional teams.
- Maintains transparent communication channels to keep stakeholders informed.
- Provides regular updates on service metrics and performance to drive data-driven decision making.
- Identifies opportunities for process enhancements to elevate service quality.
- Ensures compliance with regulatory requirements and industry standards.
- Supports project teams in achieving successful service transitions and implementations.
Requirements
Key Skills: Strong analytical skills, effective communication skills, ability to work under pressure, problem-solving skills, adaptability, strong organizational skills.
Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
Experience: Minimum 5 years of experience in a similar role, preferably in the technology sector.
Benefits
Opportunities for professional growth and development, competitive salary, comprehensive benefits package, flexible working hours, recognition and rewards for outstanding performance.
