Senior Case Manager Level 1

1 month ago


Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Senior Case Manager Level 1 – Personal Injury | Sydney

We're seeking a highly skilled Senior Case Manager to join our team in Sydney. As a key member of our Personal Injury team, you'll be responsible for managing a diverse portfolio of psychological and mental health claims from inception to finalisation.

About the Role

  • Manage a portfolio of psychological and mental health claims for TMF government agencies.
  • Work in partnership with internal and external stakeholders to meet Allianz's service principles.
  • Determine liability and timely assessment of treatment requests.
  • Document claims decisions and utilise claims management systems.
  • Develop and implement claims strategies that deliver positive and sustainable outcomes.
  • Meet key compliance and performance measures.
  • Coach and support newer team members.

About You

  • Experience as a Workers Compensation Case Manager or other personal injury lines.
  • Experience or interest in managing psychological and mental health claims.
  • TMF/Insurance for NSW experience highly regarded.
  • Excellent communication skills with a customer-focused approach.
  • Ability to handle difficult situations and resolve complex issues in a timely manner.
  • Proactive with a drive to learn and develop skills.
  • Excellent time management skills and adaptability.

What's on Offer?

  • Be part of a team that's open-minded, supportive, and focused on customer outcomes.
  • A sense of belonging in the workplace, where you're welcomed and encouraged to bring your authentic self.
  • An employer committed to supporting your work-life balance and flexible working arrangements.
  • Access to on-demand learning resources and programs for career development.
  • Deals and discounts across retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness, including discounted insurance products and superannuation matching.
  • The opportunity to participate in our Employee Share Purchase Program.

About Allianz

Allianz is a leading insurance and asset management company, committed to caring for our employees, their ambitions, and challenges. We strive to create an environment where everyone feels empowered to explore, grow, and shape a better future for our customers and the world around us.

Adjustments and Support

If you require any support or adjustments to participate in our recruitment process, please don't hesitate to reach out for a confidential conversation.



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