Case Manager Level 2 Position

4 weeks ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Unlock Your Potential as a Case Manager Level 2

We are seeking a highly skilled and motivated Case Manager Level 2 to join our team in Sydney. As a key member of our personal injury claims team, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation.

Your Key Responsibilities:

  • Deliver exceptional customer service, ensuring prompt resolution of issues and complaints.
  • Maintain regular contact with customers and stakeholders, providing clear updates and information throughout the claims process.
  • Proactively manage claims, identifying and addressing return to work barriers, and implementing strategies to achieve successful outcomes.
  • Ensure accurate data entry and maintenance, contributing to the achievement of business targets and participating in departmental projects.

About You:

  • Experience in case management, preferably in personal injury insurance or mental health claims.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders.
  • Ability to plan, prioritise, and manage competing demands, with a focus on delivering high-quality services.
  • Excellent attention to detail, with a commitment to accuracy and thoroughness.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including access to over 10,000 on-demand learning resources.
  • A range of employee discounts and rewards, including deals on retail, tech, and travel brands.
  • Initiatives to support your financial wellness, including discounted insurance products and superannuation matching.

About Us:

Allianz Australia Services Pty Ltd is a leading insurance and asset management company, committed to delivering exceptional customer experiences and supporting the well-being of our employees and customers.

Adjustments and Support:

We are committed to providing a fair and inclusive recruitment process. If you require any support or adjustments, please don't hesitate to reach out to us.

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