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Exceptional Service Operations Leader Wanted
2 weeks ago
As a Service Operations Manager, you will be responsible for leading a team of service professionals to deliver exceptional customer experiences. You will use your leadership skills to coach, mentor, and train the team to achieve targets and improve productivity.
- Develop and implement strategies to enhance service delivery and quality.
- Monitor and review service performance metrics to identify areas for improvement.
- Collaborate with cross-functional teams to ensure seamless execution of business objectives.
You will work closely with the management team to set departmental goals and objectives. You will also be responsible for developing and maintaining long-term customer relationships through proactive issue resolution and effective communication.
Key Performance Indicators:
- Service delivery excellence
- Team productivity and efficiency
- Customer satisfaction and retention
To succeed in this role, you will need:
- At least 2 years of experience in a similar services role, preferably in a management position.
- Proven track record of delivering results in a fast-paced environment.
- Excellent leadership and communication skills.
- Ability to analyze complex data and develop actionable insights.
- Strong problem-solving and decision-making skills.
As a member of our team, you can expect:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and supportive work environment.
- The opportunity to work with a global leader in the pest control industry.
We are committed to providing a safe and inclusive work environment. We value diversity and believe that different perspectives and ideas drive innovation and success.
If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
