Operations Manager

3 weeks ago

Adelaide, South Australia CTS People Full time
Operations Supervisor - Adelaide Metro

At CTS People, we're seeking an experienced Operations Supervisor to lead our Adelaide Metro team. As a key member of our operations team, you'll be responsible for driving operational excellence, ensuring safe and efficient daily operations, and fostering strong client partnerships.

We're a trusted leader in fleet management, offering tailored solutions that meet the specific needs of various industries. Our commitment to creating a circular economy and contributing to a greener future through advanced on-site management and innovative recycling of end-of-life tyres sets us apart.

Key Responsibilities:
  • Operational Excellence:
    • Develop and implement strategies to enhance operational efficiency within the Adelaide Metro Region.
    • Oversee inventory management and ensure compliance with company procedures.
    • Maintain high standards of equipment and facility upkeep.
    • Collaborate with the wider business to ensure accurate customer billing, inventory receipt, and timesheet procedures.
  • Sales Leadership:
    • Develop and execute sales strategies to achieve revenue targets and expand market presence.
    • Identify new business opportunities, monitor market trends, and assess competitive threats.
    • Foster a sales-driven culture, providing team guidance, coaching, and support.
  • Customer Relationship Management:
    • Cultivate and maintain strong relationships with key clients, delivering exceptional service.
    • Address customer inquiries and feedback promptly and professionally.
    • Implement feedback mechanisms to improve customer satisfaction and loyalty.
  • Team Management:
    • Lead, mentor, and motivate a team of Tyre Fitters fostering a collaborative and high-performance work environment.
    • Conduct daily prestart meetings, set clear objectives for team members, and provide ongoing feedback and development opportunities.
    • Ensure team compliance with company policies and procedures.
    • Manage rostering and staffing, including FIFO flights where applicable.
Why Work with Us:
  • We deliver industry-leading tyre and rim services across various sectors, including mining, transportation, and material handling, with a focus on reducing downtime and enhancing productivity.
  • We leverage cutting-edge, data-driven strategies to predict and prevent issues, ensuring operational efficiency.
  • We prioritise client needs with our 24/7 breakdown service and on-site tyre management solutions.

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