Operations Manager

2 weeks ago

Darwin, Northern Territory, Australia Hays Recruitment Full time

About Ramada Suites Zen Quarter Darwin

Ramada Suites Zen Quarter Darwin is a leading provider of serviced aparthotel accommodation in the heart of Darwin.

With its rooftop bar and breakfast café, this award-winning establishment offers guests unparalleled access to the city's vibrant nightlife, waterfront, shops, and dining options.

The hotel has been recognized with the Tripadvisor Top Traveller Award (top 10%) for five consecutive years, testament to its commitment to exceptional guest experiences and quality amenities.

The Role

We are seeking a dynamic and experienced Hotel General Manager to lead operations at Ramada Suites Zen Quarter Darwin.

This key position plays a pivotal role in maintaining the high standards of service and operational excellence that the hotel is renowned for.

Key Responsibilities

  • Leadership & People Management: Oversee Department Managers, manage recruitment, onboarding, and training processes, and ensure effective cross-training.
  • Operational Excellence: Develop and implement strategic plans to optimize revenue, manage costs, and enhance service quality through continuous improvement initiatives.
  • Guest Relations: Build and maintain positive relationships with guests, handle escalated issues, and ensure compliance with all relevant regulations.
  • Strategic Growth: Drive sales, identify new business opportunities, and maintain high standards across all departments.

Candidate Profile

An ideal candidate will possess a strong educational background in hospitality management, with a focus on middle and upper management levels.

Minimum three years of experience in hotel management is required, along with exceptional written English and copywriting skills.

Proficiency in Microsoft Word, Excel, and PowerPoint is also necessary, as well as a valid driver's license and Responsible Service of Alcohol certification (with willingness to become a liquor licensee preferred).

A strong leader with excellent organizational skills, the ideal candidate will be personable, proactive, and results-driven, with the ability to work both independently and as part of a team.

Estimated Salary: $120,000 - $180,000 per annum, depending on experience and qualifications.

About Hays Recruitment

Hays Recruitment is proud to partner with Ramada Suites Zen Quarter Darwin in finding their new General Manager.

This exciting opportunity presents a unique chance to join a top-rated hotel with a supportive and positive working environment, lead a dedicated team, and drive innovation in a thriving hospitality setting.

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