Agricultural Service Operations Manager
1 month ago
About Rural Enterprises: As a family-owned and operated business, we pride ourselves on delivering high-quality service to our customers. Our team of skilled tradesmen, technicians, and administration staff work together to ensure efficient and effective service delivery.
Salary: We offer a competitive salary package including accommodation options as part of the remuneration.
About the Role: The Service Manager / Leading Hand will oversee day-to-day service operations, scheduling and field service jobs. This role requires exceptional customer service and communication skills, with the ability to lead, mentor and train technicians. Safety standards must be adhered to at all times, and service vehicles must be equipped, organized and compliant with safety regulations.
Key Responsibilities: Manage day-to-day service operations, scheduling and field service jobs; Provide exceptional customer service and support; Lead, mentor and train technicians; Adhere to and maintain safety standards; Ensure service vehicles are equipped, organized and comply with safety standards.
Requirements: Strong technical experience in agricultural machinery, equipment maintenance, diagnostics and repairs - both in the workshop and field settings; Proven ability to lead, train and motivate a team; Excellent customer service and communication skills; Problem-solving skills in resolving complex technical issues in varied settings; Ability to work well in a team; Proficient in service management software or similar systems.
What's On Offer: Competitive salary and benefits package; Full-time, permanent employment; Accommodation options included in salary package; Work vehicle provided; Opportunity for professional development and product training.
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