Cultivating Customer Relationships

5 days ago

Port Melbourne, Australia beBeeProfessional Full time $90,000 - $120,000
Job Description

As a Small Business Banker, you will play a vital role in providing personalized support to our small business customers. You will be responsible for having meaningful phone-based conversations with customers and referral partners to provide an integrated customer experience.

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  • Working together as a team to perform credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA)
  • Managing lending and product requests for small business customers with long term AAA pipeline for the customer portfolio
  • Owning retention related activities to bring NAB closer to customers to deepen the "my Bank' footprint; including customer complaints and escalations through to resolution
Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience in an in/outbound sales contact centre and/or a traditional distributed business model that specialises in solutions and relationship management for customers from $0-$5M in home lending and $0-$2M in small business lending
  • Delegated lending authority of gold, enabling you to hit the ground running on day one in our dynamic and fast paced environment
  • A tertiary qualification in a business-related discipline
Benefits

We offer a range of benefits, including:

  • Access to world-class development programs
  • Flexible working arrangements such as hybrid working and job sharing
  • Competitive financial and lifestyle benefits
  • Opportunities for career progression and growth
Others

At NAB, we value diversity and inclusion in the workplace. We strive to create an environment where every single one of us feels appreciated and empowered to be our true, authentic selves.

Mix it up in the pursuit of growth

At NAB, you'll have the opportunity to work with some of the industry's best leaders and aspiring Bankers. Career mapping and progression opportunities reward those who work hard, inspire the right values and behaviours and deliver exceptional outcomes for our customers.

Join us for a fulfilling career and make a difference for our customers and communities

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