Customer Service Representative

6 days ago

Brisbane, Queensland, Australia S8 Expert Recruitment Solutions Full time

About the Role:

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at S8 Expert Recruitment Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Your Key Responsibilities:

  • Provide friendly and professional support to customers across all channels, including phone, email, and in-person interactions.
  • Accurately assess and process claims, ensuring timely and efficient resolution.
  • Keep customers informed and updated on their claims status, providing clear and concise communication.
  • Collaborate effectively with internal and external teams to ensure seamless service delivery.
  • Make informed claim decisions based on policy and medical information, ensuring accurate and fair outcomes.

What We're Looking For:

  • You are a qualified veterinary nurse with a passion for delivering exceptional customer service.
  • You excel in communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • You have experience in a veterinary setting and can easily interpret medical information, ensuring accurate and informed decision-making.
  • You possess excellent time management skills, with the ability to thrive under pressure and meet deadlines.
  • You are an empathetic and understanding individual, able to provide reassurance and support to customers in need.
  • You are a skilled communicator, able to effectively convey information and resolve issues in a clear and concise manner.
  • You thrive in a collaborative environment, actively contributing to a positive team spirit and culture.

About Us:

S8 Expert Recruitment Solutions is a leading provider of recruitment services, dedicated to connecting talented individuals with exciting career opportunities. We are passionate about delivering exceptional service and building long-term relationships with our clients and candidates.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your CV and cover letter to our team, and we will be in touch to discuss your application further.

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