Client Services Support Officer
1 week ago
About Our Organisation
We are a multidisciplinary mental health and allied health provider committed to neuroaffirming, trauma-informed, and culturally safe care. We support individuals and families through therapy, behaviour support, assessments, and early intervention programs.
Our team is hiring an officer to support our services from our Truganina location, ensuring clients, clinicians, and support teams receive the smooth and high-quality service we're known for.
About the Role
You will be the first point of contact for many clients, families, therapists, and partners. Your role is key to helping our services run efficiently and compliantly — while also delivering a warm and professional experience to every person who connects with us.
Key Responsibilities:
- Managing appointment scheduling for therapists, BSPs, and case managers
- Coordinating intake: sending service agreements, consent forms, and onboarding packs
- Following up on missing documentation and ensuring compliance with NDIS and internal systems
- Assisting with calendar management for directors and team leaders
- Tracking referrals and supporting waitlist coordination
- Updating client records across our CRM systems
- Supporting reports, documentation requests, billing, and minor finance admin
- Being the go-to person for all things organised, efficient, and professional
Requirements:
- A strong administration or client services background (medical, NDIS, education or healthcare preferred)
- Exceptional communication and time management skills
- Confidence using Gmail, Google Docs/Sheets, Xero, and CRM systems (or a willingness to learn)
- Calm and professional under pressure
- A growth mindset and passion for helping others behind the scenes
- Strong attention to detail and the ability to follow through independently
Bonus Skills:
- Experience in NDIS, allied health, or community support
- Understanding of service agreements, referrals, or consent processes
What We Offer:
- A competitive salary
- Quarterly performance bonuses
- Paid professional development allowance for admin and systems training
- Salary packaging available
- Flexibility and support for family, faith, and personal commitments
- A career pathway to Office Manager, Intake Lead, or Executive Assistant
- A values-aligned and inclusive team that truly cares about the work we do
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