Night Shift Operations Specialist

1 day ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $90,000

Job Role: Night Shift Manager

 

Job Overview:

The Night Shift Manager is a key position within our operations team, responsible for ensuring the safety and security of residents and guests, as well as effective management and escalation of incidents.

This role involves working night shifts from 11pm – 7am on a rotating roster.

 

Main Responsibilities:
  • Nightly Audits: Conducting regular audits to verify accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
  • Operations Management: Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
  • Account Verification: Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
  • Premises Security: Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
  • Administrative Tasks: Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
  • Inter-Departmental Collaboration: Collaborating with other departments to ensure seamless communication and coordination between shifts.

 

Requirements:
  • Minimum 2 years' experience in a customer service / operations role.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.
  • Exceptional customer service skills, including conflict resolution.
  • A valid Working with Children Check (WWC) and Police Check upon appointment.

 

We value diversity and strive to create an inclusive environment that respects and values your culture, traditions, and perspectives.

 

This role offers a unique opportunity to develop your skills and contribute to a dynamic team.

 

Please note that we are committed to providing a safe and respectful work environment.



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