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Site Operations Director
2 weeks ago
We are seeking an experienced leader to manage the daily operations of our veterinary clinics.
Key Responsibilities- Oversee all operational and personnel matters, ensuring effective communication and business services.
- Lead on employee engagement, including recruitment, workforce planning, roster management, health and wellbeing, recognition programs, performance management, training, and development.
- Drive customer experience initiatives, clinic service streams, marketing, digital services, social media, complaint resolution, and client feedback.
- Manage the financial performance of the clinics, inventory control, procurement, accounts, budgets, and profit and loss.
- Ensure work health and safety compliance, facilities maintenance, assets management, and cleaning standards.
- A minimum of 2 years' experience in a leadership or head nurse role in a veterinary or animal-related field.
- Committed to delivering exceptional service and clinical care.
- Proven skills in practice management systems, appointment book management, and computer literacy.
- Strong problem-solving, decision-making, and organizational abilities.
- Good understanding of employment obligations and workplace health and safety regulations.
- Experience or interest in change management and project coordination.
