Senior Hotel Operations Manager

15 hours ago


Perth, Western Australia beBeeHospitality Full time $100,000 - $150,000
Job Title: Guest Services Manager

The Operations Supervisor is responsible for overseeing all property operations, ensuring the highest levels of hospitality and service are provided to guests. As part of our team, you will be involved in daily hotel operations, leadership skills, and excellent communication abilities.

This role requires a professional with experience in managing daily hotel operations, leading teams, and implementing projects and policies.

  • Attending as the property Manager on Duty and overseeing all property operations.
  • Representing property management in resolving any guest related situation.
  • Leading Front Office Teams to achieve exceptional customer service.
  • Maintaining Guest Services and Front Desk Goals.
  • Ensuring Exceptional Customer Service through effective communication and problem-solving.
  • Implementing Projects and Policies to drive business success.
  • Support with Rostering and Training of the Front Office department.

Key qualifications include:

  • Experience in daily operations of a hotel, preferably in a senior management position.
  • Current WA RSA essential for this role.
  • Current Drivers Licence, manual preferred.
  • Proven track record of delivering exceptional customer service in a fast-paced environment.
  • Strong leadership skills with ability to motivate and manage teams.

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