Software Implementation Specialist

Software Implementation Specialist

This is a role that involves delivering high-quality solutions to customers using software and technology. As a Software Implementation Specialist, you will be responsible for developing, improving, and implementing quality plans to meet contractual commitments.

• Maintain a lead role as Product Specialist in support of customers and the sales function.
• Define and deliver configuration requirements to customers.
• Gather and translate business and technical requirements.
• Configure and implement applications at a high quality.
• Actively participate in software configuration planning and management.
• Proactively communicate all design, build, testing, and quality risks, assumptions, and dependencies for timely escalation.
• Escalation-point for support team as needed to deliver contracted response times at various severity levels during project delivery.
• Participate in pre-sales activities as required.
• Assist in preparation of quotations and tender process responses such as EOIs, RFTs, RFQs as required.
• Work across understanding of release and configuration management.
• Writing technical documentation and other reasonable tasks as directed from time to time.

• Ability to write technical and business documentation.
• Excellent listening, questioning, and presentation skills.
• Strong customer service focus and communication skills (written and verbal).
• Strong analytical, problem-solving, and technical skills.
• Business Analysis skills advantageous.
• Enjoy working with, installing, configuring software.
• Strong database skills.
• Effective time management and conflict resolution skills.
• Ability to deliver problem resolutions under pressure at customer-site.
• Ability to negotiate transition through customer testing to production, training, and then maintenance and SLAs.
• Consulting skills necessary.
• Leverage business and technical acumen to nurture client relationships.
• Ability to communicate issues and resolutions clearly.
• Time management, expectation setting, and prioritization skills to manage multiple requests and stakeholders.
• Technical competence in current market computing technologies.
• Conduct training sessions and running customer workshops (nice to have).

• Self-motivated and enjoys autonomy.
• Passionate about software and technology of all sorts.
• Natural confidence in customer-facing role (remote and in-person).
• People-oriented with positive interpersonal skills.
• Excellent interpersonal skills and the ability to work in a busy environment.
• Diligent, collaborative, and great team player.
• Performance-driven, outcome-focused, and operates with a sense of urgency.
• Highly ethical; has quality awareness.
• Strong, demonstrable problem-solving skills.
• Seeks accountability and feedback.
• Actively addresses problems and often innovates.
• Teamwork and flexibility to work beyond set role for the benefit of the overall team.
• Submit all project work and in-progress updates in a timely manner.
• Sound understanding of the commercial impact of activity on profitability.
• Demonstration of Hexagon's core values of professional, engaged, innovative, customer-focused, profit-driven, and entrepreneurial.

• This role requires the successful candidate to pass National Police Record checks.
• Domestic and International travel may be involved.
• Be available for the 24 X 7 on-call support roster on a mutually agreed case-by-case basis.
• Working knowledge across C#, ASP, .Net, and WPF User Interface modification (not essential).
• Understanding of testing, ability to conduct smoke testing (not essential).
• Knowledge of operational workflows within I/CAD and InService (nice to have).

• Tertiary level qualifications in Software Engineering or equivalent.
• Certification in SQL Server, Oracle, or similar databases will be highly regarded.
• Successful track record in implementation of software delivery lifecycle projects.
• Demonstrated understanding of the Software Development Life Cycle (SDLC).
• Strong relational database knowledge and proficiency in writing SQL including SQL Server.
• Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud.
• Windows Operating Systems (workstation and server) and IP Networks.
• Ability to use and interact with VSTS, TFS, SVN, GIT, and Visual Studio and related tools.