Strategic Business Development Specialist
2 weeks ago
As a strategic partner, the Business Growth Specialist is responsible for fostering exceptional customer relationships to maximize earnings potential and revenue.
- Key Responsibilities:
- Develop and implement tailored business strategies to enhance customer satisfaction and loyalty.
- Analyze account performance to identify areas for growth and improvement.
- Service Delivery:
- Ensure timely and high-quality credit processing services to customers.
- Monitor and resolve outstanding accounts promptly to prevent losses.
- Provide accurate and timely information to stakeholders to support informed decision-making.
- Relationship Management:
- Nurture and develop strong, mutually beneficial relationships with key clients.
- Identify and capitalize on opportunities to upsell and cross-sell products and services.
- Operational Excellence:
- Manage a portfolio of SME accounts by monitoring status and credit risk.
- Collaborate with internal teams to optimize processes and improve customer satisfaction.
- Additional Responsibilities:
- Assume backup compliance coordination responsibilities as required.
- Support Operational Risk Management activities and reporting.
- Act as a liaison between teams to ensure seamless communication and process execution.
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