Strategic Business Development Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $180,000
Business Manager Position

We are seeking a strategic thinker with a passion for driving customer-focused outcomes to join our Wealth team as a Business Manager.

The ideal candidate will partner directly with the EGM - Customer APAC to deliver on key initiatives that enhance client advocacy, operational excellence, and strategic alignment across the business.

Key Responsibilities:
  • Acting as a strategic partner and trusted advisor to the EGM, shaping priorities, supporting executive decision-making, and advancing customer-centric initiatives.
  • Owning the operating rhythm of the Customer function, from leadership meetings to quarterly reviews and board-level reporting.
  • Coordinating delivery of strategic initiatives that improve client outcomes, advocacy, and alignment across APAC.
  • Partnering with Sales, Customer Success, and Product teams to ensure strategic focus reflects evolving client needs and market dynamics.
  • Leading preparation of compelling executive communications, customer-facing materials, and cross-functional engagement forums.
  • Driving customer insight adoption through frameworks like NPS, client playbooks, and advocacy programs.
  • Representing the EGM in key internal and external forums, ensuring alignment and continuity of messaging.
Requirements:
  • Proven experience in business management, consulting or customer strategy from any related industry or field.
  • A highly customer-centric mindset, with the ability to turn strategy into measurable improvements in client outcomes.
  • Exceptional organisational and program management skills, with comfort managing multiple priorities at pace.
  • Confidence in preparing and presenting executive level communications and materials.

Our company values diversity and inclusivity in the workplace. We believe that our people's unique experiences, skills, perspectives, and beliefs are essential to our success.

We offer a range of benefits to support our employees' well-being, including hybrid working arrangements, generous cash bonuses for referrals, and access to learning and development programs.

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