Archive Customer Service Officer

2 weeks ago

Newcastle, New South Wales, Australia City of Newcastle Full time
About the Role

We are seeking an experienced and passionate Archive Customer Service Officer - First Nations to join our Exhibitions and Cultural Collections team at the City of Newcastle. As a key member of our team, you will provide exceptional service experience as the first point of contact for researchers and visitors, delivering quality interactions and professional advice across our cultural archives.

Key Responsibilities
  • Provide exceptional service experience as the first point of contact for researchers and visitors
  • Deliver quality interactions and professional advice across our cultural archives
  • Ensure public availability of the collection via a program of in-person access and community research services
  • Undertake Local Studies branch responsibilities, including managing meeting/event or program bookings, cash collection and reconciliations, reshelving items and tidying displays
What We Offer
  • 4 weeks of annual leave, 3 weeks of personal leave (pro-rata), plus 2 additional paid public holidays
  • 17.5% annual leave loading yearly payment
  • Paid parental leave for primary carers
  • Industry leading employment conditions
  • Corporate Fitness program from as little as $6.45 per week
  • Access to a range of exclusive CN employee benefits programs
  • Annual performance development plans and ongoing training and development opportunities
  • Leading the CN Way leadership program
  • Inclusion, Diversity & Equity (IDE) employee networks and initiatives
  • Access to Health & Wellbeing programs
About Us

At the City of Newcastle, we value our employees and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance. We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

CN considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification under s 14 of the Anti-Discrimination Act 1977 (NSW). Applicants for this role must satisfy the Aboriginality criteria.

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