Senior Claims Specialist – High Value And Complex Claims

2 weeks ago

Sydney, New South Wales, Australia Suncorp Group Limited Full time

Take the next step. Be part of something bigger at Suncorp.
Senior Claims Specialist – High Value and Complex Claims
Lead complex liability and professional indemnity claims with strategic impact
Collaborate with legal teams, panel firms, and internal stakeholders
Drive resolution of high-value claims and contribute to technical excellence
We're seeking a Senior Claims Specialist for a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external counsel. This role is pivotal in ensuring claims are resolved efficiently and fairly, while supporting the technical development of the broader team.
What You'll Do
Manage end-to-end claims across class actions, cluster claims, and high-value exposures
Provide strategic advice on policy interpretation, litigation, and claim resolution
Collaborate with internal legal teams, panel firms, and counsel to manage legal complexities
Attend mediations, settlement conferences, and court proceedings as required
Support technical oversight and mentoring within the Specialty claims team
Develop governance frameworks and reporting for emerging risks and financial impacts
Promote alignment of claims strategies across internal stakeholders
Contribute to process improvements and cost reduction initiatives
Operate within delegated authority and promote a positive risk culture
What You'll Bring
Tertiary qualifications in law, business, or insurance (mandatory)
Industry qualifications such as Diploma in Financial Services (mandatory)
5–10 years' experience managing complex liability or professional indemnity claims
Litigation experience, including briefing panel firms or direct involvement (mandatory)
Strong analytical, negotiation, and decision-making skills
Excellent communication and stakeholder engagement capabilities
Experience mentoring and developing team members
Sound knowledge of relevant legislation and claims systems
What You'll Enjoy
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
Discounts and offers on a range of retail favourite stores as well as insurance products
Give back to our communities with payroll giving, donation matching and paid volunteer leave
Invest in your brighter future with ongoing study support and career development programs; and
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
At Suncorp, we believe our strength lies in the diversity, talent, and passion of our people. We're committed to creating an inclusive culture where everyone feels valued, connected, and empowered to thrive. If you require support or adjustments to participate equitably in our recruitment process or in the workplace, please contact for a confidential conversation.
Advertised:
02 Sep 2025 AUS Eastern Standard Time
Applications close:
16 Sep 2025 AUS Eastern Standard Time
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Manage a portfolio of complex and high-value liability claims, providing strategic advice and driving timely, commercial outcomes.
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