Digital Training and Communications Specialist

4 weeks ago

Melbourne, Victoria, Australia Public Sector People Full time

We are seeking a highly skilled Digital Training and Communications Specialist to join our team in Melbourne. This 4-month temporary contract offers an exciting opportunity to support the adoption and effective use of technology systems and hardware.

Key Responsibilities:

  • Training Development & Delivery:
    Plan, develop, and deliver engaging training programs for technology systems, applications, and hardware. Ensure that materials are relevant, clear, and up-to-date.
  • Stakeholder Engagement:
    Work closely with internal teams, vendors, and subject matter experts to ensure successful training initiatives. Foster strong relationships with stakeholders to keep training materials and communication up to date.
  • Support & Feedback:
    Provide quality end-user support across various systems and technologies, assisting staff with troubleshooting and system adoption. Collect feedback to refine and improve training and system usage.
  • Communication Planning & Execution:
    Develop and manage communications across the organization regarding technology projects, system updates, and changes. Ensure staff are kept informed and updated with clear, timely information.
  • Onboarding & Continuous Improvement:
    Deliver introductory systems training as part of staff onboarding. Use feedback to continuously improve training programs and communication strategies.
  • Documentation & Reporting:
    Develop and maintain technical documentation, including training guides and work instructions. Regularly report on the progress and outcomes of training initiatives.
  • Risk Management:
    Ensure that all IT training and communication processes adhere to sound risk management practices and organizational policies.

Skills & Experience:

  • IT Support: Assist with the maintenance of desktop and mobile hardware, software, and associated peripherals. Provide end-user support for a range of systems and technologies.
  • Hardware & Software Upgrades: Install, test, and implement hardware and software upgrades as directed to ensure systems operate smoothly.
  • Training & Communication: Strong training and communication skills, able to explain technical concepts clearly to non-technical staff.
  • Proficiency in Microsoft Windows 10, Office, and general software applications.
  • Exceptional customer service skills with a focus on troubleshooting and providing solutions to technical issues.
  • Experience in developing and maintaining training resources, including guides and instructional materials.
  • Familiarity with local government operating environments or business systems is an advantage.

Additional Requirements:

  • A Police Check is required for this role.
  • Local Council Experience
  • This is a temporary contract for 4 months, with a rate of $51.25 per hour.
  • Only shortlisted applicants will be contacted.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. If you are a motivated and organized individual with a passion for technology and training, we encourage you to apply for this exciting opportunity.

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