Customer Experience Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time

Job Title: Customer Experience Manager

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Job Description:

  • \
  • Lead and direct a team to deliver exceptional customer service and experience.\
  • Develop and implement key performance indicators to identify and correct service deficiencies.\
  • Work closely with cross-functional teams to provide superior customer service and develop a collaborative approach.\
  • Responsible for managing the customer relationship management with internal and external customers.\
  • Maintain current documentation and files as per established procedures and policies.\
  • Provide regular progress updates to improve communication and engagement across the business.\
  • Liaison with freight providers to advise ETA's or resolve issues.\\[/ul]\

Required Skills and Qualifications:

  • \
  • Minimum 2 years of customer service/internal sales and/or Victaulic product knowledge.\
  • Proficient software skills such as Microsoft Office – Word, Excel and Teams.\
  • Knowledge of an ERP system, esp. SAP, Lawson M3 preferred.\
  • Goal-oriented, reliable, self-motivated and able to multi-task effectively.\\[/ul]\

Benefits:

  • \
  • Opportunity to work in a dynamic and collaborative environment.\
  • Chance to develop and grow professionally and personally.\\[/ul]\

Others:

  • \
  • Ability to read and understand blueprint and schematic drawings.\
  • Problem-solving and hands-on skills.\\[/ul

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