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Assistant Manager/Duty Manager
2 months ago
Located in the heart of Sydney, Sir Stamford at Circular Quay is a 5-star hotel that offers a unique blend of luxury and hospitality. With its stunning views of the harbour and the city skyline, this hotel is the perfect destination for business and leisure travelers alike.
About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our Front Office team. As a key member of our management team, you will be responsible for leading a dynamic team of hospitality professionals and ensuring that our guests receive exceptional service.
The successful candidate will have a proven track record of success in a similar role, with excellent leadership and communication skills. You will be able to motivate and inspire your team to deliver outstanding results, while also being able to work independently and make sound decisions.
Key Responsibilities- Lead a team of hospitality professionals to deliver exceptional service to our guests
- Assist the Front Office Manager in conducting departmental training sessions
- Hold daily department briefings to ensure that all team members are aware of their responsibilities and goals
- Participate actively in reducing guest dissatisfaction and preparing action plans to improve service
- Coordinate security and emergency evacuation procedures
- Be responsible for Workplace Health and Safety reporting and documentation
- Actively upsell and encourage upselling within the Front Office Team
- Empower the Front Office Team to do anything to make the guests' stay more comfortable and beyond expectation
- Previous experience as a Front Office Team Leader/Supervisor is essential
- Strong time management and task prioritization skills
- Ability to work independently and manage a team
- Strong attention to detail and numerical, analytical, and problem-solving skills
- Natural ability to motivate the Team
- Capacity to interact professionally with customers, team members, and management
- Proficiency in using Hotel systems, especially OPERA, and advanced knowledge of Microsoft Excel
- Current NSW Responsible Service of Alcohol (RSA) or willing to obtain one
- NSW Full Drivers Licence
- Great employee discount on food and beverage at all Stamford Hotels & Resorts
- Dry cleaning for business attire
- Free duty meals
- Discounted parking
- Learning and development opportunities
If you are a motivated and experienced hospitality professional looking for a new challenge, please apply. We are an Equal Opportunity Employer and welcome applications from all qualified candidates.
The successful applicant must hold or be willing to obtain a National Police Clearance.
Only short-listed candidates will be contacted.
