Assistant Manager/Duty Manager

1 month ago

Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

About Stamford Hotels and Resorts

We are seeking a highly motivated and experienced Front Office Team Leader to join our team at Sir Stamford at Circular Quay. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, including checking in and out guests, handling room assignments, and providing exceptional customer service.

Key Responsibilities:

  • Supervise and coach the Front Office Team to ensure all services are carried out efficiently and to the highest standards.
  • Assist the Front Office Manager in conducting departmental training sessions.
  • Hold daily department briefings to ensure all team members are aware of their responsibilities and tasks.
  • Participate in reducing guest dissatisfaction and prepare action plans to improve service.
  • Coordinate security and emergency evacuation procedures.
  • Be responsible for Workplace Health and Safety reporting and documentation.
  • Actively upsell and encourage upselling within the Front Office Team.
  • Empower the Front Office Team to do anything to make guests' stays more comfortable and beyond expectation.

Requirements:

  • Previous experience as a Front Office Team Leader or Supervisor is essential.
  • Strong time management and task prioritization skills.
  • Ability to work independently and manage a team.
  • Strong attention to detail and numerical, analytical, and problem-solving skills.
  • Natural ability to motivate the Team.
  • Capacity to interact professionally with customers, team members, and management.
  • Proficiency in using Hotel systems, especially OPERA, and advanced knowledge of Microsoft Excel.
  • Current NSW Responsible Service of Alcohol (RSA) or willing to obtain one.
  • NSW Full Drivers Licence.

Benefits:

  • Great employee discount on food and beverage at all Stamford Hotels and Resorts.
  • Dry cleaning for business attire.
  • Free duty meals.
  • Discounted parking.
  • Learning and development opportunities.

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