Senior Operational Leader

5 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $130,000 - $145,000
Key Job Details

The role of a senior operational leader is critical in delivering outstanding guest experience outcomes across Australia.

Main Responsibilities
  • Global GX Playbook Execution:
    • Localise and implement the Global GX strategy and SOPs across cities/regions.
    • Collaborate with the Global GX function to analyse feedback and action continuous improvement initiatives.
  • Team Leadership & Performance:
    • Directly lead and develop city-level Operations Managers.
    • Drive recruitment, onboarding, and performance management in line with Urban Rest's standards.
  • National-Level GX Priorities & Projects:
    • Identify key guest experience opportunities at a national level (e.g. communication gaps, service recovery, onboarding).
Required Skills & Qualifications
  • A minimum of 6 years' experience in hospitality, property, or service-based operations, with a strong track record leading multiple assets or locations.

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