Transport Operations Coordinator

1 week ago

North Sydney Council, Australia Pacific National Full time

Pacific National is seeking a skilled Transport Operations Coordinator to join our team.

About the Role

This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

As a Transport Operations Coordinator, you will be responsible for:

  • Acting as the first point of contact for incident reporting and following up on safety system warnings;
  • Entering relevant data into our safety and transport/labour management systems;
  • Distributing critical information and notices on train running, Estimated Time of arrival queries, service issues, and incidents to both internal and external stakeholders;
  • Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers;
  • Contributing to the ongoing high performance of assigned teams by completing tasks to a high standard and supporting colleagues to do the same;
  • Committing to providing exceptional customer service; building strong working relationships with all customers (internal and external);
  • Continuing to develop and improve as an individual, including cross-training in other roles within the team.
Key Requirements

To be successful in this role, you will need:

  • A recognised background in customer-centric environments and experience in shift work settings;
  • Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc.);
  • Intermediate-level computer skills, with a background in safety management systems and/or reporting systems advantageous;
  • Background in operations control, rail, transport, or logistics will be advantageous but not essential.
What We Offer

Pacific National offers a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus benefits including:

  • Flexible work arrangements;
  • Professional development opportunities;
  • A supportive and inclusive work environment.

We are proud to be a WORK180 Endorsed Employer for women and encourage applicants from diverse backgrounds to apply. If you require reasonable adjustments during the recruitment process, please outline at the time of your application.

We value employees who share our company values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

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