Operations Manager
4 weeks ago
As an Operations Supervisor at FedEx Express, you will be responsible for leading our PM operations, focusing on domestic priority and international freight. Your primary goal will be to drive operational excellence by managing and controlling aspects of the operations while developing and influencing positive team outcomes.
Key Responsibilities:
- Lead, motivate, and empower our team to deliver exceptional service through effective communication, leadership, and performance management.
- Analyze operational results and take proactive measures to meet targets for service quality, cost optimization, and loss prevention.
- Cultivate a customer-centric culture by implementing initiatives that enhance satisfaction and loyalty.
- Utilize standard tools for reporting, measurement, and resource management to drive efficiency and cost-effectiveness.
- Champion continuous improvement initiatives and share best practices across the team.
- Implement optimization programs to enhance service levels while managing costs.
- Identify training needs and develop strategies for team development and growth.
About You:
- Experience in an operations environment.
- Strong understanding of optimization processes and business fundamentals.
- Proficiency in operational technology and tools.
- Track record of driving continuous improvement and achieving results.
- Excellent communication skills and ability to work in a multicultural environment.
- Demonstrated experience in training, coaching, and team management.
- Professional certification or equivalent experience preferred.
- People management experience, preferably in operations.
What's in it for you?
At FedEx Express, we offer a dynamic work environment with opportunities for growth and development. You will have access to a range of benefits, including health and wellness programs, employee assistance, and rewards and recognition programs. We also offer special employee discounts on computers, electronics, health insurance, travel packages, and more.
Our Commitment to Equal Opportunities:
We are committed to building a diverse, equitable, and inclusive workforce. We offer equal opportunities, fairness, and respect to all, regardless of who you are. We encourage you to apply, even if you feel your experience does not align with all aspects of the job description.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status, or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Join our team and be part of a dynamic organization that values innovation, teamwork, and customer satisfaction.
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