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Operations Manager
1 month ago
As an Operations Supervisor at FedEx Express, you will be responsible for leading our PM operations, focusing on domestic priority and international freight. Your primary goal will be to drive operational excellence by managing and controlling aspects of the operations while developing and influencing positive team outcomes.
Key Responsibilities:
- Lead, motivate, and empower our team to deliver exceptional service through effective communication, leadership, and performance management.
- Analyze operational results and take proactive measures to meet targets for service quality, cost optimization, and loss prevention.
- Cultivate a customer-centric culture by implementing initiatives that enhance satisfaction and loyalty.
- Utilize standard tools for reporting, measurement, and resource management to drive efficiency and cost-effectiveness.
- Champion continuous improvement initiatives and share best practices across the team.
- Implement optimization programs to enhance service levels while managing costs.
- Identify training needs and develop strategies for team development and growth.
About You:
- Experience in an operations environment.
- Strong understanding of optimization processes and business fundamentals.
- Proficiency in operational technology and tools.
- Track record of driving continuous improvement and achieving results.
- Excellent communication skills and ability to work in a multicultural environment.
- Demonstrated experience in training, coaching, and team management.
- Professional certification or equivalent experience preferred.
- People management experience, preferably in operations.
What's in it for you?
At FedEx Express, we offer a range of benefits and opportunities for growth and development. You'll have the chance to advance through internal promotions, job rotations, and cross-functional projects. We also provide free in-house training and development programs, as well as paid tuition assistance.
Our Commitment to Equal Opportunities:
We are committed to building a diverse, equitable, and inclusive workforce. We offer equal opportunities, fairness, and respect to all, regardless of who you are. We encourage you to apply, even if you feel your experience doesn't align with all aspects of the job description.
