Ambassador of Cycling Excellence

1 day ago


Sydney, New South Wales, Australia beBeeCustomerExperience Full time $53,769 - $76,199

Exceptional Customer Experience Representative

Join us in creating a world where everyone loves to ride.

At our cycling company, we're on a mission to empower people to get more out of life through the joy of cycling. We believe that by making cycling more accessible and fun, we can make a positive impact on the environment and people's health.

As an Exceptional Customer Experience Representative, you will play a vital role in helping customers find their perfect bike and providing them with an exceptional shopping experience. You'll work closely with our team to ensure that every customer leaves feeling happy and satisfied.

Key Responsibilities:

  • Deliver outstanding customer service and support daily operations
  • Use our sales process to connect customers with the right bikes and gear
  • Develop your sales and customer service skills through training and on-the-job experience
  • Follow up on quotes and lead communications to ensure customer satisfaction
  • Participate in daily huddles and debriefs to stay aligned with the team
  • Make customer-focused decisions to create positive experiences
  • Respond to phone calls and store emails with professionalism and helpfulness

Requirements:

  • Excellent communication and teamwork skills
  • A desire to grow through feedback and learning
  • Problem-solving skills and customer-first thinking
  • Attention to detail and reliability
  • Basic computer proficiency

Benefits:

  • Competitive pay and bonus opportunities
  • Supportive, team-driven culture
  • Ongoing training and career development
  • Wellness and mental health focus
  • Exclusive staff discounts
  • Community involvement

What We Offer:

We're a family-owned, values-driven company that's committed to building the best teams and having fun while doing it. We care deeply about our people, products, and communities. If you're passionate about delivering exceptional customer experiences and growing with a dynamic team, we'd love to hear from you


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