Retail Customer Service Representative

1 week ago


Rockhampton, Queensland, Australia Telstra Full time

About the Role

We're seeking a passionate and driven Retail Sales Consultant to join our team at Telstra in Rockhampton. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, providing tailored solutions to customers' needs, and exceeding sales targets.

Key Responsibilities:

  • Deliver outstanding customer service, ensuring customers have a seamless and enjoyable shopping experience
  • Develop customised solutions to meet customers' needs, showcasing the latest cutting-edge tech and gadgets
  • Drive sales growth through consultative sales approaches, identifying opportunities to upsell and cross-sell products and services
  • Work collaboratively with colleagues to achieve team goals and objectives

What You'll Need

  • A passion for delivering exceptional customer service, with the ability to build rapport with customers from diverse backgrounds
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Experience in a customer-facing role, preferably in retail or sales
  • A drive to learn and grow, with a willingness to develop your skills and knowledge

Benefits

  • A competitive base salary of $55,000 per annum, plus uncapped commission potential
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The opportunity to work with a leading Australian brand, with a global footprint
  • A dynamic and supportive work environment, with a focus on work-life balance

About Us

Telstra is an iconic Australian brand, dedicated to building a connected future for all Australians. We offer a range of benefits, including 30% off Telstra services, exclusive discounts across hundreds of brands and partners, and 16 weeks paid parental leave for primary carers. Our values include respect, integrity, innovation, and collaboration, and we're committed to creating a workplace culture that's inclusive, safe, and empowering for all employees.



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