Customer Service Representative

2 weeks ago


Rockhampton, Queensland, Australia Avis Full time
About the Role

We are seeking a driven and energetic Customer Service Representative to join our team at Avis Budget Group. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and contributing to the growth and success of our business.

In this position, you will be responsible for interacting with customers on a daily basis, promoting our brand, and providing an outstanding experience through various touchpoints. You will also be involved in completing rental transactions, contracts, and bookings, as well as inspecting vehicles for damages and cleaning them according to company standards.

What We're Looking For
  • A full and valid driver's license is required for this role.
  • You must have previous experience within retail, hospitality, customer service, sales, or similar roles.
  • Ability to work in a fast-paced environment while delivering exceptional customer service is essential.
  • You should be comfortable learning and using various computer systems to accurately input rental information.
Perks You'll Get
  • Competitive pay, loadings, and overtime rates.
  • A wellbeing programme that includes life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • An Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing.
  • Full training provided to help you achieve your goals and reach your potential.
Salary and Benefits

The estimated salary for this position is AU$55,000 - AU$65,000 per annum, depending on experience and qualifications. Our comprehensive benefits package includes competitive pay, loadings, and overtime rates, as well as a wellbeing programme and access to employee discounts.



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