Senior Manager

7 days ago


Brisbane, Queensland, Australia TrooCoo Full time

About the Role:

TrooCoo is seeking a highly skilled Senior Manager to lead their Roadside Assistance Product and Alliance Operations team. As a key member of our team, you will be responsible for driving strategic initiatives and ensuring the success of our products and services.

Key Responsibilities:

  • Lead with Purpose: Inspire and mentor a team dedicated to achieving strategic goals. Foster a culture of high engagement and performance.
  • Drive Operational Excellence: Oversee product partner performance, ensuring top-notch customer experiences across sales, service, and claims. Be accountable for key Service Levels and operational success.
  • Strategic Planning: Collaborate on the development and execution of business objectives, with a focus on continuous improvement and growth. Shape the future of the Roadside Assistance product.
  • Commercial Acumen: Play a pivotal role in contract management and commercial decision-making. Identify opportunities for improvement and drive financial success.
  • Governance and Compliance: Manage regulatory risk and compliance, ensuring that all operations align with industry standards and company policies.

What You Bring:

  • Over 7 years of industry experience with a solid background in sales & relationship building, as well operational risk management, particularly in Roadside Assistance, Travel Claims, and Life Insurance.
  • A deep understanding of the legislative, regulatory, and compliance obligations relevant to these industries.
  • Proven ability to manage relationships, contracts, and quality assurance with a strong B2B & B2C focus.
  • Exceptional problem-solving, negotiation, and leadership skills, with a knack for managing complex projects from inception to execution.

Why Join TrooCoo:

  • Culture of Excellence: We value high performance with high integrity. You'll be part of a team that is passionate about delivering smarter solutions for a brighter future.
  • Opportunities for Growth: With a focus on continuous improvement, you'll have the chance to develop professionally and contribute to meaningful projects.
  • Impactful Work: Your role will directly influence the success of key products and operations, driving results that matter.


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