Support Technician

4 days ago

Cleveland, Queensland, Australia beBeeHelpDesk Full time $72,000 - $87,000

We are seeking a skilled Help Desk Officer to join our IT team at our Port of Brisbane Office.

This role involves providing exceptional customer service and technical support to staff across the business, ensuring their technology needs are met in a timely and efficient manner.

The successful candidate will have experience working in an IT help desk or end-user support role, with excellent communication skills and attention to detail.

Key responsibilities include setting work priorities, answering and recording Level 1 calls, running up new user computers, printers and phones, and assisting the IT team with other duties as required.

To be successful in this role, you will need:

  • At least 2 years' experience working in an IT help desk or end-user support role
  • Excellent communication skills and ability to connect with internal stakeholders
  • Detail-oriented with an understanding of key business IT requirements and expectations
  • Personal transport is required for regular travel between offices

BMD recognises that we are strengthened by diversity and we embrace differences as an equal opportunity employer, providing a flexible and inclusive workplace that rewards excellence and promotes a healthy work-life balance.

We offer a range of benefits including specialised learning and development programs, a leading health and wellbeing program, paid parental leave for primary and secondary carers, and flexible work arrangements.

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