IT Support Technician

2 weeks ago

Cleveland, Queensland, Australia Storage King Group Full time
About Us

Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in self-storage and with continued growth plans it is an exciting time to become involved with our brand.

Certified Great Place to Work – 2025/2026 in both Australia and New Zealand

The Role

We currently have a part time position available for an IT Support Technician to join our Tech Support Team, based in Cleveland. This role reports to the IT Support Tech Manager and is key to supporting day-to-day technology operations across our stores, Contact Centre, and Head Office.

The IT Support Technician provides Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems. The role also contributes to IT innovation, system implementation, process improvement, and asset management.

Working Hours

15.2 hours per week, rostered across two days between Saturday and Wednesday. Some flexibility required.

What You Will Do
  • Triage and resolve IT support requests via FreshService
  • Troubleshoot hardware, software, VOIP, and network issues
  • Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
  • Manage IT assets from deployment through to secure decommissioning
  • Oversee user onboarding, offboarding, and account management
  • Collaborate with IT & Innovation on upgrades, testing, and rollouts
  • Liaise with vendors for solutions and enhancements
  • Create and maintain user training documentation
What You Will Need
  • Experience in a multi-site IT support environment
  • Strong troubleshooting skills and customer-first approach
  • Proficiency with Microsoft Office 365 and Azure
  • Knowledge of networking fundamentals, MDM tools, and ITSM platforms
  • Effective written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Certificate IV or Diploma in IT (or related field)
  • Relevant vendor certifications (Microsoft, Ubiquiti, etc.) desirable
  • Experience with VOIP systems and Storman Cloud advantageous
In Return We Offer
  • Competitive salary + bonuses
  • Flexible working environment and strong team culture
  • Discounted health insurance through Medibank
  • Assure Wellbeing Program – confidential counselling, financial advice, lifestyle coaching, and more
  • Paid Parental Leave – 16 weeks for primary carers, 4 weeks for partners (after 12 months of service)
  • Access to exclusive employee retail discounts

Self-storage is a growing industry, and technology plays a critical role in supporting our customers and operations. If you are passionate about IT, problem solving, and working as part of a close-knit team to deliver exceptional outcomes, this role is a great fit.

If this sounds like the opportunity you've been looking for, we'd love to hear from you – apply today

We value the important work recruitment agencies do, but all our hiring is managed exclusively by our internal recruitment team. We kindly ask agencies not to contact us regarding these opportunities. Thank you for your understanding.


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