Digital Customer Experience Specialist

3 weeks ago

Sydney, New South Wales, Australia OTR Full time

At OTR, we're shaping the future of digital customer experiences as a key player in Australia's retail landscape.

**Job Overview:**

We're seeking an experienced Digital Strategy Analyst to join our team and contribute to the evolution of our OTR App.

As a Digital Strategy Analyst, you will play a pivotal role in ensuring the app aligns with business objectives, meets customer needs, and delivers a seamless experience.

Key responsibilities include:

  • Collaborating with stakeholders to develop and maintain a Digital roadmap that integrates with operational processes.
  • Conducting research and analysis to uncover insights into customer behaviors and industry trends.
  • Producing high-level user requirements and concepts for input prior to detailed design.
  • Supporting innovation by identifying and prioritizing app features based on their potential to enhance customer satisfaction and create long-term value.
  • Developing comprehensive communications and training materials to support operational teams in adopting new app features effectively.

**Requirements:**

  • Proven experience in B2C business analysis or digital strategy analysis, particularly in app development or digital product management.
  • Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • A passion for customer-centric innovation and creating digital solutions that make a difference.

**What We Offer:**

  • A supportive, innovative work environment that values your contributions.
  • The opportunity to work on exciting, impactful projects that make a real difference.
  • A competitive salary of $120,000 - $150,000 per annum, depending on experience.

  • Digital Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Company OverviewAt Resolution Digital, we are committed to delivering remarkable results for our clients. Our mission is to push the boundaries of digital and deliver exceptional experiences.About the RoleWe are seeking an experienced Digital Experience Strategist to lead a high-performing team and drive business growth through innovative digital...

  • Digital Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Resolution Digital, an award-winning full-service digital agency, is seeking a seasoned Digital Experience Leader to drive innovation and excellence in our clients' Experience ecosystems.We offer a dynamic and inclusive work environment where you can push the boundaries of digital to deliver remarkable results for our clients. Our mission is simple: to...

  • Digital Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    We are Resolution, a leading digital agency that delivers exceptional results for our clients.Job DescriptionThe Digital Experience Director is responsible for driving the development and growth of our digital experience product.You will lead a high-performing team of managers and collaborate with our national product leads to implement a unified approach...

  • Digital Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About UsAt Resolution Digital, we're a full-service digital agency that pushes the boundaries of digital to deliver remarkable results. Our mission is to deliver exceptional digital experiences and drive business outcomes for our clients.Experience Account Director RoleWe're seeking an experienced Digital Experience Director to lead our team in implementing...

  • Digital Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    We are Resolution Digital, an award-winning full-service digital agency dedicated to delivering remarkable results.Job Title:Digital Experience LeadAbout the Role:This is a leadership position responsible for implementing and refining our exceptional Experience product. You will lead a high-performing team of managers and strive for better client results and...

  • Digital Experience Director

    1 week ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Company OverviewResolution Digital is an award-winning, full-service digital agency that delivers remarkable results. Our mission is to push the boundaries of digital and deliver exceptional digital experiences for our clients.Job DescriptionThe Digital Experience Director will be responsible for implementing and refining an exceptional experience product,...

  • Digital Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    **About Us**Resolution Digital is an award-winning, full-service digital agency that delivers remarkable results. Our mission is to push the boundaries of digital to deliver exceptional experiences and outcomes for our clients.We've experienced significant growth in recent years, adding over 166 new team members and promoting 70 internally. This expansion...

  • Digital Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Job SummaryWe are seeking a skilled Digital Customer Experience Specialist to join our team at Firesoft People. In this role, you will focus on developing and implementing customer-centric strategies, collaborating closely with our planning team, data analysts, and integrated account service team.About the CompanyFiresoft People is a leading full-service...

  • Digital Experience Architect

    4 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Bigwave Digital is seeking a highly skilled Digital Experience Architect to lead the development of cutting-edge digital solutions.Salary: $120,000 - $180,000 per yearAbout UsWe are a dynamic and innovative company that thrives on creativity, innovation, and collaboration. Our team of experts works together to shape the future of digital experiences.Job...

  • Digital Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Be a Part of Our Exceptional Digital TeamResolution Digital is a leading full-service digital agency dedicated to creating remarkable results for our clients. We are seeking an exceptional Digital Experience Director to join our team.This role requires a strategic leader who can implement and refine an exceptional Experience product, including experience and...

  • Digital Experience Architect

    3 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Bigwave DigitalWe offer a competitive salary of $120,000 - $150,000 per annum.About the Role:We're seeking a skilled Digital Experience Architect to join our team in Sydney. As a key member of our agency, you'll be responsible for designing and developing cutting-edge digital experiences that captivate users across the galaxy.Your Day-to-Day:You'll work...

  • Digital Experience Architect

    4 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    About Bigwave DigitalWe're a dynamic digital agency that thrives on creativity, innovation, and collaboration. Our mission is to push the boundaries of digital storytelling and deliver experiences that captivate and inspire our clients' audiences.

  • Digital Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About UsResolution Digital is a leading full-service digital agency that delivers exceptional results for our clients. As a renowned award-winning agency, we push the boundaries of digital to deliver remarkable experiences.

  • Digital Experience Product Leader

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    We are Resolution, a full-service digital agency that delivers remarkable results.Our mission is to push the boundaries of digital and deliver outstanding experiences for our clients.The Digital Experience Product Leader will play a key role in implementing and refining our exceptional experience product, including experience and ecommerce consulting, SEO,...

  • Digital Experience Architect

    2 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Bigwave DigitalSydney-based digital creative agency seeks an experienced Front-End Developer to join its mission.Salary: $120,000 - $180,000 per annum, depending on experience.This role is perfect for a skilled developer looking to work in a dynamic, collaborative environment. As a senior Front-End Developer at Bigwave Digital, you'll be responsible for...

  • Digital Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Squiz Full time

    Role OverviewWe are seeking a Digital Experience Specialist to join our Customer Consultancy team, located on the East Coast of Australia. As a key member of our team, you will be responsible for helping customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices.The ideal candidate will have...

  • Digital Experience Architect

    3 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    A Digital Experience Architect position has opened up at Bigwave Digital, where you can shape the future of digital experiences. With a strong background in AEM Full Stack Development and passion for innovation, this role is ideal for someone who thrives on complex challenges and collaboration.This isn't just a job; it's an opportunity to expand your...

  • Digital Experience Architect

    3 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Transformative Front-End Developer OpportunityWe are seeking a highly skilled Front-End Developer to join our team at Bigwave Digital in Sydney. As a key member of our digital innovation team, you will play a pivotal role in shaping the future of our clients' digital experiences.About the RoleThis is a unique opportunity for a seasoned Front-End Developer...

  • Digital Experience Innovator

    2 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    We're seeking a talented Front-End Developer to join our team at Bigwave Digital in Sydney, NSW. As a key member of our digital creation team, you'll play a crucial role in crafting exceptional digital experiences for high-profile brands.Salary: $130,000 - $140,000 + SuperAbout the RoleYou'll work alongside a talented team of creators and solution-makers to...

  • Digital Experience Architect

    2 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Embark on a career-defining opportunity as a Front-End Developer at Bigwave Digital, where creativity meets cutting-edge tech.About the RoleWe're seeking a talented individual with 4+ years of experience in front-end development, ideally from the digital advertising agency world. Your expertise in HTML, CSS, JavaScript, React, Next.js, TypeScript, and...