Patient Service Coordinator
2 days ago
About BodyMatters Australasia
BodyMatters Australasia is a leading Eating Disorder Clinic dedicated to providing compassionate and comprehensive care to individuals facing challenges related to Eating Disorders.
We are committed to creating a supportive and nurturing environment where our patients can embark on their journey to recovery.
Our clinic provides access to Psychologists, Dietitians, and Paediatricians, offering a comprehensive and integrated care approach to recovery.
**Key Responsibilities**
As a Client Care Specialist, you will play a crucial role in creating a welcoming and supportive atmosphere for our patients and their families.
Responsibilities Include:
- Front Desk Management: Greet and assist visitors, patients, and their families in a friendly and empathetic manner. Manage incoming calls, directing them to the appropriate department or individual. Maintain a tidy and organised front desk area.
- Paediatric Assistance: Assist in the day-to-day running of Paediatric appointments. Manage incoming enquiries relating to all aspects of the Paediatric practice. Appointment Scheduling and Payments: Schedule and confirm appointments for patients, ensuring efficient use of clinic resources. Processing of payments and medicare claims for all appointments. Coordinate with clinicians and other staff members to manage the appointment calendar effectively.
- Patient Intake and Documentation: Assist in the completion of initial intake forms and paperwork. Ensure accuracy and completeness of patient information.
- Confidentiality: Adhere to strict confidentiality guidelines when handling patient information. Maintain a secure and confidential environment for all sensitive materials.
- Communication: Serve as a liaison between patients, their families, and clinic staff. Communicate effectively with both internal and external stakeholders.
- Support Services: Provide administrative support to various clinic departments as needed. Assist with basic administrative tasks to ensure the smooth operation of the clinic.
**Qualifications and Requirements**
To be successful in this role, you will require:
- Previous experience in a medical or healthcare setting preferred.
- Excellent interpersonal and communication skills.
- A high level of reliability and dedication to the role.
- Sensitivity to the needs of individuals dealing with Eating Disorders.
- Strong organisational and multitasking abilities.
- Proficient in basic computer skills and office software.
**Location and Work Details**
The ideal candidate will have the ability to commute to Cremorne, NSW 2090, Australia, and be able to relocate to this location prior to commencing work.
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