Caregiver Manager
2 weeks ago
The Health Approvals and Home Care team is a high volume, fast-paced telephony and processing centre based in Adelaide.
The team is responsible for providing information and support to health providers and clients regarding DVA funded health treatment, including services available under the Veterans' Home Care and Community Nursing Programs.
The team also manages prior financial authorisation requests for medical procedures and treatments not covered under standard DVA health card arrangements.
Duties of the Team Manager- Manage the Approvals and Home Care team in consultation with senior management - 40 staff.
- Direct line management of APS5 Managers, including:
- Coaching and supporting each manager in their role.
- Performance managing APS5 staff.
- Administrative tasks such as leave and backfilling arrangements.
- Recruitment and management of team members.
- Liaising with external stakeholders, including Ministers and Ombudsmen.
- Data collection and monthly reporting on workload, outcomes, and trends.
- Monitoring and reporting on workload trends.
- Representing the business area at meetings and forums.
- Facilitating regular team meetings.
- Driving improvement and resource development within the team.
- Australian citizenship is required.
- Pre-engagement screening checks will be conducted for all applicants.
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