Care Coordinator Position

2 weeks ago

Adelaide, South Australia beBeeCare Full time $14,000 - $14,500
Care Services Manager

The primary objective of this role is to coordinate and manage care services for clients, ensuring that they receive the highest quality service possible.

  • Promote a positive company image through effective communication with clients, caregivers, and office staff.
  • Field new client and caregiver enquiries in a professional and knowledgeable manner, ensuring relevant processes are followed.
  • Coordinate client services and caregiver schedules on a daily basis to ensure seamless delivery of care services.
Responsibilities:
  1. Job Responsibilities:
  2. - Implement new client schedules following handover meetings with care consultants.
  3. - Manage caregiver leave, including communication with clients and brokers.
  4. - Coordinate public holiday schedules.
  5. - Provide guidance and support to caregivers to assist them in providing high-quality care.
  6. - Monitor, mediate, and manage interactions with clients, client families, and caregivers, addressing any issues or concerns promptly.
  7. - Approve services completed within the Relationship Management System.
  8. - Recognize and capitalize on opportunities to maintain and increase service hours and/or enhance quality care.
  9. - Enter and maintain accurate and up-to-date caregiver and client information in the Relationship Management System.
  10. - Ensure data integrity within the system and utilize its functionality to facilitate effective and efficient matching of caregivers and clients.
  11. Secondary Responsibilities:
  12. - Offer out-of-hours client/caregiver telephone support as required.
  13. - Contribute to team efforts to achieve organizational goals and strategies.
  14. - Maintain a high standard of customer service with all stakeholders.
  15. - Commit to performing work in accordance with our quality management system and standards while identifying areas for continuous improvement.
  16. - Comply with all Home Instead policies and procedures, taking reasonable care to prevent harm to others.
  17. - Perform other tasks and responsibilities necessary to deliver high-quality care services to clients.
Requirements:
  • Experience:
  • - Previous experience working with seniors, preferably in coordinating and managing care services for Home Care Package clients.
  • Skills and Qualifications:
  • - A high-level administrator with excellent time management skills.
  • - Strong engagement, influencing, and negotiation skills applicable in relationship management and sales environments.
  • - Effective communication and customer service skills, along with demonstrated problem-solving abilities.
  • - Ability to work autonomously and collaboratively as part of a team.
  • - Self-motivation and an outcome-oriented approach, coupled with the capacity to handle multiple priorities.
  • - Experience working with multidisciplinary teams across health and community services sectors is advantageous.
  • Education and Certification:
  • - A valid driver's license.
Work Environment:

This role requires the ability to commute/relocate to Glenelg, SA 5045. The ideal candidate should be able to relocate before starting work.

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