Student Accounts Manager

1 week ago

Brisbane, Queensland, Australia beBeeAccountant Full time $66,000 - $87,000
About Student Accounts Role

We are seeking an experienced Student Accounts Coordinator to join our team. In this role, you will be responsible for leading the implementation of improvement opportunities and managing student accounts processes.

Your key responsibilities will include:

  • Proactively seeking and leading the implementation of improvement opportunities with a view to achieving best practice utilisation of the Student Management System (SMS).
  • Leading and coordinating processes to enable the effective management of the student accounts team, including payment options, refunds, study plan management, student data integrity and reporting.
  • Providing responsive and effective student system support to regional end users, including the facilitation of training solutions, the coordination of help desk support and administration of system security access.

This is a great opportunity to develop your skills and experience in a dynamic and supportive environment. If you have a passion for providing excellent customer service and are looking for a challenging role that offers opportunities for growth and development, then we want to hear from you.

To succeed in this role, you will need to have:

  • Highly developed communication and interpersonal skills, including the ability to impart information in an engaging and dynamic manner, develop productive and collaborative relationships and meet expectations.
  • Demonstrated problem-solving skills, including the ability to successfully manage operational SMS issues and recommend workable solutions to facilitate successful outcomes for both clients and the organisation.
  • Able to work autonomously and effectively under pressure, prioritise tasks, improve products and services and deliver successful outcomes within specified timeframes.

In return, we offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, then we encourage you to apply for this exciting opportunity.

You will be working in a fast-paced environment where no two days are the same. You will be required to think on your feet and provide solutions to complex problems.

We are looking for someone who is able to work collaboratively as part of a team, communicate effectively and has a strong focus on customer satisfaction.

This is a full-time position available until December 2025 unless otherwise determined.

The location is negotiable across TAFE Queensland East Coast Campus's.

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