Dispute Resolution Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeResolution Full time $120,000 - $160,000
About the Role

This is a challenging and rewarding opportunity to join our centre of excellence for complaint resolution as a Dispute Resolution Specialist.

You will be responsible for delivering fair and timely outcomes for complainants, adhering to regulatory guidelines, and influencing change to deliver a better experience for members and provide meaningful insights to better identify, manage and prevent complaints.

Key Responsibilities
  • Working within a centre of excellence for complaint resolution
  • Delivering fair and timely outcomes for complainants
  • Adhering to regulatory guidelines
  • Influencing change to deliver a better experience for members
  • Providing meaningful insights to better identify, manage and prevent complaints
Requirements
  • At least 3 years of experience in the financial services dispute resolution domain - essential
  • Superannuation experience - highly desirable
  • A strong customer focus, with demonstrated experience of being in a customer-facing role
  • Exceptional negotiation skills
  • Ability to take ownership of your caseload and apply effective decision-making skills
  • Excellent communication skills, both verbal and written
  • Strong time management skills, with the ability to prioritise effectively
  • Good commercial acumen
  • Someone who can thrive in a fast-paced environment
  • The ability to demonstrate resilience and tenacity
  • Someone who enjoys working in a team and collaborating with others
Why Choose Us?

We are committed to responding to every applicant and providing a positive candidate experience.

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