Administrative Support Specialist

3 days ago

Mayfield, Australia Uniting Full time
About the Opportunity

Uniting Irwin Hall, located in Mayfield, seeks an Administrative Support Specialist to provide comprehensive administrative assistance and manage reception duties. This 24-hour-per-fortnight role offers a chance to work closely with clients and their families.

This position plays a vital part in delivering Uniting's person-centred approach, serving as the welcoming face of the organisation. Beyond typical administrative tasks, you will play a key role in supporting clients throughout the moving-in process.

Main Responsibilities:
  • Respond to inquiries from internal and external stakeholders, including residents' families.
  • Collaborate with the Service Manager to ensure accurate and accessible rosters for all team members.
  • Organise meetings, schedule training sessions, and maintain minutes as required.
  • Manage supplies and consumables ordering.
  • Securely scan, upload, and file resident and staff documents in the SharePoint system.
  • Process invoices promptly and accurately.
  • Effectively communicate with clients from diverse backgrounds.
  • Assist residents by performing tasks, including room preparation and arranging services.
  • Foster community connections and promote Uniting's services.
Requirements
  • Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
About You

We seek someone with strong hands-on experience working with computer systems. Familiarity with CRM, rostering software, and WorkSmart Dynamics is essential.

  • Experience in rostering is mandatory.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities, with negotiation and conflict resolution skills.
  • Attention to detail and multitasking efficiency.
  • Exceptional organisational and time management skills.
  • Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.
What We Offer
  • A rewarding career with a leading human services organisation.
  • A competitive salary up to $61,000 per annum, plus benefits.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Access to Fitness Passport – Live your best life.
  • A supportive, inclusive, and collaborative work environment.
  • Purchase of additional leave.
Why Join Us

As a Uniting employee, you'll be part of a diverse team committed to making a difference in the world around us. Our purpose is to inspire people, enliven communities, and confront injustice.

We acknowledge the continuing sovereignty and rich cultural diversity of Australia's First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

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