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Strata Portfolio Coordinator

2 weeks ago

Gold Coast, Queensland, Australia Bright Duggan Full time

About Us

Bright Duggan Group is a leading provider of strata management services, built on the principles of United, Trusted, Accountable, and Visionary. Our team acts as ambassadors for the group, fostering growth and extending our service offerings and reach.

We are seeking a highly organised and detail orientated Strata Assistant to assist with the day-to-day operations of a strata portfolio. The successful candidate will work closely with strata managers, committees, property owners, tenants, and contractors to ensure the smooth running of strata properties.

The Role

  • Assist with overall administration management of one or more portfolios, including submitting maintenance requests, writing and sending correspondence, attending and assisting with meetings, maintaining body corporate registers and records, and communicating with internal and external clients.
  • Preparation of committee and general meeting notices, minutes, and other legislative documentation.
  • Liaising with various groups such as committee members, owners, real estate agents, solicitors, contractors, and any other relevant body to assist with queries, requests, and conflict resolution.
  • Provide excellent, proactive customer service to clients based on reported and observed issues.
  • Availability to attend meetings with strata managers from time to time, as needed, including after hours meetings.
  • Respond to phone, email, and any other written communications within KPI timeframes to maintain a high level of service.
  • Build and maintain relationships with clients and suppliers through customer focus that will enhance the reputation of the organisation.

Requirements

  • High energy with the ability to juggle competing priorities, with a proactive, 'can do' attitude.
  • Proficient in Microsoft Office Suite (Word and Excel in particular).
  • Ability to troubleshoot in a variety of situations before escalation.
  • Preferred IT knowledge.
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in administration (desirable).
  • Strong organisational and time management skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.